Course curriculum

    1. Phone Etiquette Lesson Checklist!

    2. NOTES: Phone Etiquette - Mastering the First Impression

    3. RECORDING: Phone Etiquette Part 1

    4. RECORDING: Phone Etiquette Part 2

    5. PRACTICE: Mastering Veterinary Phone Scenarios

    6. Phone Lesson Reality Check!

    1. NOTES: Phone Etiquette - Placing Callers On Hold

    2. RECORDING: Placing Callers On Hold Part 1

    3. Placing Callers On Hold - Part 1

    4. RECORDING: Placing Callers On Hold Part 2

    5. RECORDING: Placing Callers On Hold Part 3

    1. NOTES: Professionalism over the phone

    2. Professionalism over the phone - Part 1

    3. Professionalism over the phone - Part 2

    4. Professionalism over the phone - Part 3

About this course

  • $125.00
  • 15 lessons
  • 0.5 hours of video content

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