Here's what's included:

*Currently available to clinics in the U.S.

    1. The Gold Standard SOP: Your Practice Blueprint

    2. The Professional Growth Tracker: Turning Performance into Growth

What to expect:

  • $375.00
  • 5 Mystery Shopper Calls: detailed evaluation of call handling, tone, consistency, and standards
  • 30 - Minute Leadership Debrief Session
  • Clear client service assessment: scripts, strategies, systems for success, and progress tracking

Meet your coach

Kasey Ellinwood, RVT

Founder

Kasey is a registered veterinary technician with over 30 years of experience in clinical practice, hospital leadership, and veterinary education. Throughout her career, she has worked in roles ranging from receptionist, veterinary technician, to practice manager, giving her a well-rounded understanding of both patient care and client communication. Kasey is the founder of VetSnoot, where she develops training programs focused on strengthening communication skills within veterinary teams. She is passionate about helping veterinary professionals build confidence in client interactions and understands the important role communication plays in patient outcomes and practice success.

Great client experiences don't happen by accident!

This isn't about catching mistakes; it's about identifying where your team needs better tools and clearer scripts so they can handle busy phones without the burnout. Every phone call is an opportunity - not just to schedule an appointment, but to build trust, reduce stress, and create the kind of client experience your practice wants to be known for. This evaluation is your starting point for making that easier and more consistent.

  • Master the first impression

  • Highlight value & provide information

  • Convert shoppers into customers!

Apply Your Evaluation Investment!

🌟 If you choose to enroll in a VetSnoot Practice Membership within 30 days of your evaluation, your full mystery shopper investment will be applied toward your first month. Many practices choose this path to start implementing improvements right away.

Learn more