Here's what to expect:
5 Mystery Shopper Calls to your practice - real client scenarios
Detailed evaluation of call handling, tone, consistency, and standards
30-Minute Leadership Debrief Session
Clear Client Service Assessment + Next Step Recommendations
Meet your coach
Kasey Ellinwood, RVT
Founder | vetsnoot.com
Kasey is a registered veterinary technician with over 30 years of experience in clinical practice, hospital leadership, and veterinary education. Throughout her career, she has worked in roles ranging from receptionist, veterinary technician, to practice manager, giving her a well-rounded understanding of both patient care and client communication. Kasey is the founder of VetSnoot, where she develops training programs focused on strengthening communication skills within veterinary teams. She is passionate about helping veterinary professionals build confidence in client interactions and understands the important role communication plays in patient outcomes and practice success.
Step 1: Enroll & Submit Your Practice Information
Submit your payment and you’ll immediately receive a short intake form where you can provide your clinic details.
Step 2: Your Mystery Shopper Calls Begin
Calls will take place over the following 2 - 3 weeks to capture a realistic picture of your client experience across different days, times, and team members.
Step 3: Schedule Your Debrief Session
Select a debrief date approximately two weeks out, allowing time to complete your calls, review findings, and prepare your personalized feedback & improvement plan.
Great client experiences don't happen by accident!
This isn't about catching mistakes; it's about identifying where your team needs better tools and clearer scripts so they can handle busy phones without the burnout. Every phone call is an opportunity — not just to schedule an appointment, but to build trust, reduce stress, and create the kind of client experience your practice wants to be known for. This evaluation is your starting point for making that easier and more consistent.
Your team wants to do a great job.
The right tools and clear communication standards make that possible. When expectations are clear and communication is supported with the right tools, teams feel more confident, clients feel more comfortable, and practices grow stronger. This is where that process begins!
$150.00
Apply Your Evaluation Investment!
🌟 If you choose to enroll in a VetSnoot Practice Membership within 30 days of your evaluation, your full mystery shopper investment will be applied toward your first month. Many practices choose this path to start implementing improvements right away.